Servicenow Training In Noida – Course Content
We cover everything including the basics to the advanced level. Every concept covered in the SERVICENOW training in Noida would’ve been thoroughly explained with examples. Our ServiceNow instructors are ServiceNow certified experts and accomplished highly skilled people with real ServiceNow project experience.
Course Curriculum
Module 1: Introduction to ServiceNow
- What is Service-now?
- What is SaaS?
- What is PaaS?
- Browser supportability
- Logging in to Service-now
- Introduction to Cloud
Module 2: Basic Administration
- User Administration
- Granting Roles
- Creating tickets and raising Requests
- Creating Menus
- Form Layouts and list layouts
- Introducing Applications
- Creating Modules
- Customizing tables
- Dictionary Entries and Overrides
- List Controls
Module 3: Advanced Administration
- UI Policies
- UI Actions
- Access Controls (ACLs)
- Dictionary Entries
- Email Notifications
- Import sets g. Data Policies
- Business Rules
- Client Scripts
- Transform Maps
- Scheduled jobs
- Loading Data of different Formats
- Creating incidents and change using record producers
- Creating Order Guides.
Module 4: Integrations
- Basics of LDAP Integrations for User Import
- Overview on Web Services
- Direct Web Services
- Transform Map Web Services
- Overview on MID Server Installation
Module 5: Customization
- Creating Custom Table
- Creating custom application
- Creating Fields and Menus
- Creating Workflows
- Approval Mapping ServiceNow Course Content
- Using other workflow activities
- Creating Service Catalog
- Creating Service Level Agreements and Operational Level Agreements
Module 6: Reporting
- Bar Charts, Pie Charts, List Reports, Pivot Tables
- Scheduling Reports
- Making Gauges
Module 7: System Upgrades
- Needs for cloning and ways to implement
- New Releases
- New Features
Module 8: ITIL Process
- Overview on Incident Management
- Overview on Change Management
- Overview on Problem Management
- Overview on Knowledge Management
- Overview on Service Catalog
Module 9: Configuration Management
- Classes in CMDB
- Mapping Configuration Item to Asset Records
- Relating Configuration items
Module 10: Content Management
- Introduction to CMS
- Creating Sites
- Creating Pages
- Login Rules
Module 11: Non ITSM Experience
- Integration with Monitoring tools – Nim soft and CASOI integration
- Data Migration Project : API or Manually data import
- HPSM to Service now
- Remedy to Service now
- CA to Service now
- LDAP and SSO Experience
Module 12: Access control list
- Incident Management
- Problem Management
- Change
- Knowledge
- SLA
- Service Catalog
- Customer Service Management
- Project Portfolio
- Contract Management
- Governance and Risk Compliance
- Demand Management
- Survey Management
- Service Portal
Module 13: Scripting
- Tables Creations
- Field Creation
- UI policies
- Client scripts,
- OnLoad,
- OnSubmit
- OnChange
- OnCellEdit
- Glide Record
- Glide System
- Glide Form
- Business Rules
- Before
- After
- Async
- Display ServiceNow Course Content
- Data Policies, Access Control, Notification mail scripts,
- Schedule jobs, Script Include, Creation of dynamic reference Qualifier
- UI actions, Views , View Rules, catalog client script
- catalog ui policy, workflows
- catalog items, record producer, Inbound actions, Templates
Module 14: Relationships
- Dictionary override, defining field attribute
- Business Rules, field styles.
- Email to ticket conversion.
Module 15: Conclusion
- Summarizing all the discussed points above.
